Artificial intelligence at the service of the patient: Using ChatGPT to make medical reports easier to understand
DOI:
https://doi.org/10.7203/metode.15.28177Keywords:
artificial intelligence, medical reporting, chatbots, patient understanding, doctor-patient communication
Abstract
In this article, we explore the potential of artificial intelligence (AI) tools to improve doctor-patient communication, particularly in the reinterpretation of medical reports. We explore the use of chatbots, such as ChatGPT, to adapt and simplify complex medical texts for patients. We highlight the benefits of AI in improving the readability of reports, with a pilot study demonstrating a 19–31% improvement in patient understanding. We also emphasise the need for human oversight, particularly to ensure the accuracy and confidentiality of clinical information. We mention future applications, including multilingual adaptation and tools to support the doctor-patient conversation.
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Author Biographies
Adéla Koťátková, López Piñero Inter-university Institute for Science Studies at the Jaume I University in Castelló (Spain).
Manuel Miralles Hernández, La Fe University and Polytechnic Hospital in Valencia (Spain).
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